Structured pre-consult workup
Complaint, vitals, history, medications, allergies and uploads captured in four guided steps, so the specialist opens a chart that is already complete.
Peripheral centres send the workup ahead. The super-specialist joins live, writes the prescription, and it lands back at the spoke the same minute.
Four moves from a patient walking into a district clinic to a signed prescription printing at that same desk.
Vitals, history, current medicines and any films or reports go in on the spoke's tablet — a guided four-step form, no free-text mess.
The spoke sees only its own hub's doctors, with fees and a live online dot, and pushes the case to whoever is free.
Both sides join from the browser. The specialist reads the ready chart on one side of the screen and the patient on the other.
Diagnosis, medicines, investigations and the follow-up date save the moment the call ends — printable at the spoke immediately.
Not a video-call link with a hospital logo on it. Every part of the referral — the chart, the money, the paperwork, the follow-up — has a place to live.
Complaint, vitals, history, medications, allergies and uploads captured in four guided steps, so the specialist opens a chart that is already complete.
Browser-to-browser HD video and audio on the hospital's existing connection. No downloads for the patient, no app store, no meeting IDs to read out.
Diagnosis, a medicine builder with dose, frequency, duration and timing, investigations and advice — signed with the specialist's own signature and back at the spoke on save.
The hub adds its doctors, sets each one's fee, issues a personal login ID and watches who is online. A spoke can only ever see its own hub's panel.
The hub collects on its own UPI or gateway and records the UTR against the consult. Every rupee is on the hub's own revenue and history ledger, per doctor and per spoke.
Set a follow-up interval and the system dates it, flags the call a day ahead, and keeps it on the spoke's list until somebody actually closes it.
The consultation fee is whatever the hub sets for that doctor, and the hub collects it on its own UPI or gateway. Nothing is deducted at the counter.
Register as a hub if you have the specialists. Register as a spoke and pick your hub if you have the patients.
Last updated 9 August 2026 · applies to mebsmedeq.com and the TeleConnect application.
TeleConnect is a hub-and-spoke teleconsultation platform operated by [MedeQ legal entity name] (“we”), in partnership with [mebs legal entity name], at [registered address]. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act), the hospital you consult through is the entity that decides why your health data is processed; we process it on their instructions to provide the platform.
Only what a consultation needs:
We do not run advertising, we do not profile patients, and we do not sell data to anyone.
Video and audio are carried by Tencent RTC and are not recorded by us. Nothing said on the call is stored; only what the doctor writes into the record is kept. The “AI Scribe” button in the doctor's screen is a scripted demonstration — it does not listen to, record, or transcribe anything.
Under the DPDP Act we rely on your consent, taken by the centre before the consultation begins, and on the legitimate uses permitted for medical treatment. Consent covers this consultation, the prescription that follows it, and keeping the record.
Access is scoped by role and enforced on our servers, not merely hidden in the app:
A centre can only see its own patients. A doctor can only see consultations assigned to them. One hospital can never see another's.
On Google Firebase (Google Cloud Platform), region [confirm: asia-south1, Mumbai]. Uploaded reports are held in Firebase Storage. We use Firebase App Check and per-record security rules.
Medical records are retained for [3 years] from the date of the consultation, in line with record-keeping expectations for registered medical practitioners, and longer only where a law or a pending dispute requires it. Sign-in and error logs are kept for [180 days].
You may ask for a copy of your data, ask us to correct it, withdraw consent, or nominate someone to act for you. Write to the grievance officer below; we respond within [30 days]. Withdrawing consent does not undo a consultation that has already happened, and we may still have to keep the medical record for the retention period above.
For a patient under 18, consent is given by a parent or guardian, who must be present at the centre. We do not knowingly process a child's data without it.
If personal data is compromised we will notify the Data Protection Board of India and the people affected, as the DPDP Act requires.
If this policy changes materially we will show a notice in the application before the change takes effect.
TeleConnect is used by hospitals, not by patients directly. These terms bind the super-specialty hospital (the hub), the peripheral centre (the spoke) and the registered medical practitioners who sign in. By using the platform you accept them.
We provide software. We do not practise medicine. Every clinical decision — whether to consult, what to diagnose, what to prescribe, whether to call the patient in — is made solely by the treating registered medical practitioner, who remains fully responsible for it. We are not a party to the doctor–patient relationship and we give no medical advice.
TeleConnect must not be used to manage an emergency. Under the Telemedicine Practice Guidelines 2020, telemedicine in an emergency is limited to first aid, counselling and referral. In an emergency, go to the nearest hospital.
Prescriptions must follow the Telemedicine Practice Guidelines 2020. Medicines under Schedule X of the Drugs & Cosmetics Act and narcotic or psychotropic substances under the NDPS Act cannot be prescribed through telemedicine at all, and the platform refuses them. List B medicines are for follow-up consultations. In a first consultation, medicines beyond over-the-counter require video.
The consultation fee is set by the hub and collected by the hub. Our commercial arrangement is with mebs and is not charged to the patient or added to any bill.
We aim to keep the service running but do not guarantee uninterrupted availability. Video quality depends on the connection at both ends.
To the extent the law allows, we are not liable for clinical outcomes, for a practitioner's acts or omissions, or for indirect or consequential loss. Our total liability in any twelve-month period is limited to the platform charges received for your hospital in that period.
We may suspend an account that is used unlawfully, that endangers patients, or that lists a practitioner who is not properly registered.
These terms are governed by the laws of India, with courts at [city] having exclusive jurisdiction.
As required by the Information Technology Act, 2000 and the DPDP Act, 2023:
[Name]
Grievance Officer, TeleConnect
[postal address]
grievance@medeq.in · [phone]
Hours: [Mon–Sat, 10:00–18:00 IST]
We acknowledge a complaint within [48 hours] and resolve it within [30 days].
A complaint about a doctor's conduct or clinical decision belongs with the hospital that listed them, and with the State Medical Council the doctor is registered with. Tell us too and we will pass it on and help you reach them, but we cannot adjudicate clinical matters.
If a complaint about your personal data is not resolved to your satisfaction, you may approach the Data Protection Board of India.
Hospitals sign in with email. Doctors sign in with their login ID.
Two minutes, and your patients can reach a super-specialist.
A peripheral centre finishes the workup, your doctor joins the call, and the prescription lands back the same minute.
The centres that refer patients to you. A centre only ever sees your doctors, and you decide who is on the network.
Centres do not sign themselves up. You add them here and hand over the login — they sign in on the same page as everyone else.
Every doctor gets a login ID and password automatically when you add them, mailed to the address on their record. Reissue or change them here — or send a reset link to the doctor's own email.
Our share is not charged to the patient and is invisible to every hospital account. It accrues here, per completed consultation, and is invoiced to mebs.
When a specialist advises tests, the patient stays here until you upload the reports and the doctor approves the final prescription.
Taken at the peripheral centre before the specialist joins — mostly tap-to-select.
Tap only what is present; anything not tapped is recorded as normal or absent.
The consultation fee is collected online, before the consultation starts. The specialist is only queued once payment is confirmed.
| Consultation fee | ₹0 |
| Amount payable | ₹0 |
The doctor signs in on the same page with this Login ID & password to see only their own queue.