Structured pre-consult workup
Complaint, vitals, history, medications, allergies and uploads captured in four guided steps, so the specialist opens a chart that is already complete.
For super-specialty hospitals
Your specialists, in every clinic for fifty miles.
Peripheral centres you choose send the workup ahead. Your consultant joins live, writes the prescription, and it lands back at the centre the same minute — without leaving your hospital.
HPR-verified
specialists
specialists
Encrypted
live video
live video
Signed
digital Rx
digital Rx
TPG 2020
compliant
compliant
4step pre-consult workup
1minute to the prescription
0apps to install, either side
2minutes to register a hospital
How it works
Compliant
The workup travels first. The specialist only joins to decide.
Four moves from a patient walking into a district clinic to your consultant's signed prescription printing at that same desk.
Simple · SafeCompliant
1
Spoke does the workup
Vitals, history, current medicines and any films or reports go in on the spoke's tablet — a guided four-step form, no free-text mess.
2
Pick the specialist
The spoke sees only its own hub's doctors, with fees and a live online dot, and pushes the case to whoever is free.
3
Consult goes live
Both sides join from the browser. The specialist reads the ready chart on one side of the screen and the patient on the other.
4
Rx lands at the spoke
Diagnosis, medicines, investigations and the follow-up date save the moment the call ends — printable at the spoke immediately.
See it work
Four screens, and the whole referral is done.
These are the real screens, not mock-ups. Pick a step — or let it run.
Every specialty you already have
The department your spoke can't staff, on the same afternoon.
Your hub lists whichever consultants it chooses. A centre sees only your doctors — with the fee, the sitting hours and a live online dot — and pushes the case to whoever is free.
One product, four consoles
Everybody opens a different screen, and only sees their own.
Nobody shares a login and nobody sees another hospital's patients. Access is scoped on the server, not hidden in the browser.
Works the patient up
Sees your panel only — fee, sitting hours, online dot — and pushes the case across.
Takes the call
One queue, one login of their own, and only the consults assigned to them.
Runs the network
Adds consultants and centres, issues logins, and owns every record on the system.
Accounts for the money
Collections, consultant fees, GST and net retained — per doctor, per centre, printable.
A district clinic shouldn't mean a district-level opinion.
TeleConnect is the wire between the two — your workup, your consultant, your prescription, on your own letterhead. We take nothing from the patient and nothing from your fee.
₹0charged to the patient by us — ever
42specialties the directory carries
24×7for consultants who sit round the clock
4consoles: hub, centre, specialist, admin
What you get
Built for the way a referral actually reaches you.
Not a video-call link with your logo on it. Every part of the referral — the chart, the money, the paperwork, the follow-up — has a place to live, and you own all of it.
Live video, nothing to install
Browser-to-browser HD video and audio on the hospital's existing connection. No downloads for the patient, no app store, no meeting IDs to read out.
Prescription in the same minute
Diagnosis, a medicine builder with dose, frequency, duration and timing, investigations and advice — signed with the specialist's own signature and back at the spoke on save.
Your panel, your centres, your rules
You add your consultants, set each one's fee, issue their logins and watch who is online. You also add the peripheral centres — nobody attaches themselves to your network, and a centre only ever sees your panel.
The money is accounted for
Fees are collected online at the centre, before the specialist is queued, and every rupee sits on the hub's own revenue ledger — per doctor, per centre, with GST backed out and a printable statement.
Follow-ups that don't get lost
Set a follow-up interval and the system dates it, flags the call a day ahead, and keeps it on the spoke's list until somebody actually closes it.
What's included
One hospital account. No seats, no setup, no lock-in.
- Unlimited consultants and centres. Add every specialist on your staff and every peripheral centre you work with — nobody is charged per seat.
- Access is scoped by role. Hub admins, individual doctors and spokes each see only what belongs to them — enforced on the server, not in the browser.
- Consent captured before the call. The spoke records the patient's teleconsultation consent as part of the workup, and it stays on the record.
- Nothing to run. No server in your basement, no VPN, no IT project. Register the hospital and start the same afternoon.
In every account
The whole referral, end to end.
The consultation fee is whatever the hub sets for that doctor. It is collected online before the consultation starts, settled to the hospital, and nothing extra is added at the counter.
- Live video minutes, at no extra cost
- Four-step workup, prescriptions and full history storage
- Revenue, analytics and printable registers for the hub
- Per-doctor logins, online presence and follow-up tracking
For super-specialty hospitals
Put your specialists in every waiting room for fifty miles.
Register your super-specialty hospital, add your consultants, and add the peripheral centres you already work with. They are onboarded from your console — there is nothing for them to sign up to.
Legal
Privacy policy
Last updated 14 August 2026 · applies to mebsmedeq.com and the TeleConnect application.
Draft for review. Anything in square brackets is a placeholder that must be filled, and this
text should be checked by your lawyer before you go live.
Who we are
TeleConnect is a hub-and-spoke teleconsultation platform operated by [MedeQ legal entity name] (“we”), in partnership with [mebs legal entity name], at [registered address]. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act), the hospital you consult through is the entity that decides why your health data is processed; we process it on their instructions to provide the platform.
What we collect
Only what a consultation needs:
- Patient details entered by the peripheral centre — name, age, sex, phone, address, presenting complaint, history, allergies, current medicines, vital signs, and any reports or images uploaded.
- Consultation records — the specialist's diagnosis, prescription, investigations advised, follow-up date, and the date, time and mode of the consultation.
- Consent — the fact that consent was taken, who recorded it, and when.
- Payment — the amount, the order and transaction reference, and whether it succeeded. Card numbers, UPI PINs, CVVs and bank credentials are entered on the payment gateway's own screen and never reach us; we could not store them if we wanted to.
- Hospital and clinician details — hospital name, city, contact; a doctor's name, qualification, medical registration number, HPR ID, email and mobile.
- Technical logs — sign-in events and error logs, kept to keep the service secure.
We do not run advertising, we do not profile patients, and we do not sell data to anyone.
The video call
Video and audio are carried by Tencent RTC and are not recorded by us. Nothing said on the call is stored; only what the doctor writes into the record is kept. The “AI Scribe” button in the doctor's screen is a scripted demonstration — it does not listen to, record, or transcribe anything.
Why we can process it
Under the DPDP Act we rely on your consent, taken by the centre before the consultation begins, and on the legitimate uses permitted for medical treatment. Consent covers this consultation, the prescription that follows it, and keeping the record.
Our payment gateway
Payments are processed by Cashfree Payments, an RBI-authorised payment aggregator. When a patient pays, their card or UPI details go directly to Cashfree over its own encrypted checkout; we receive only the amount, a reference and a success or failure. Cashfree processes that data as its own controller under its privacy policy and the RBI's rules for aggregators.
Who can see it
Access is scoped by role and enforced on our servers, not merely hidden in the app:
- the peripheral centre that raised the consultation;
- the super-specialty hospital it was sent to, and the specialist assigned;
- our platform administrators, for support and billing reconciliation.
A centre can only see its own patients. A doctor can only see consultations assigned to them. One hospital can never see another's.
Where it is stored
On Google Firebase (Google Cloud Platform), region [confirm: asia-south1, Mumbai]. Uploaded reports are held in Firebase Storage. We use Firebase App Check and per-record security rules.
How long we keep it
Medical records are retained for [3 years] from the date of the consultation, in line with record-keeping expectations for registered medical practitioners, and longer only where a law or a pending dispute requires it. Sign-in and error logs are kept for [180 days].
Your rights
You may ask for a copy of your data, ask us to correct it, withdraw consent, or nominate someone to act for you. Write to the grievance officer below; we respond within [30 days]. Withdrawing consent does not undo a consultation that has already happened, and we may still have to keep the medical record for the retention period above.
Children
For a patient under 18, consent is given by a parent or guardian, who must be present at the centre. We do not knowingly process a child's data without it.
Breach
If personal data is compromised we will notify the Data Protection Board of India and the people affected, as the DPDP Act requires.
Changes
If this policy changes materially we will show a notice in the application before the change takes effect.
Who these terms are for
TeleConnect is used by hospitals, not by patients directly. These terms bind the super-specialty hospital (the hub), the peripheral centre (the spoke) and the registered medical practitioners who sign in. By using the platform you accept them.
What TeleConnect is — and is not
We provide software. We do not practise medicine. Every clinical decision — whether to consult, what to diagnose, what to prescribe, whether to call the patient in — is made solely by the treating registered medical practitioner, who remains fully responsible for it. We are not a party to the doctor–patient relationship and we give no medical advice.
Not for emergencies
TeleConnect must not be used to manage an emergency. Under the Telemedicine Practice Guidelines 2020, telemedicine in an emergency is limited to first aid, counselling and referral. In an emergency, go to the nearest hospital.
Obligations of the hub
- List only practitioners who are registered with the NMC or a State Medical Council, and keep their registration number, HPR ID and signature current.
- Ensure every listed practitioner has completed the mandatory telemedicine course as required.
- Set consultation fees, collect them, and issue receipts.
- Deactivate a practitioner promptly when they leave or their registration lapses.
- Add only genuine peripheral centres, and remain responsible for the accounts it creates.
Obligations of the spoke
- Verify the patient's identity and age before the consultation, and record consent — explicitly, because the consultation is initiated by a health worker and not by the patient.
- Enter the workup honestly and completely. The specialist decides on what you send.
- Be present with the patient for the call, and carry out what the prescription says.
- Keep the account credentials to the centre's own staff.
Prescriptions
Prescriptions must follow the Telemedicine Practice Guidelines 2020. Medicines under Schedule X of the Drugs & Cosmetics Act and narcotic or psychotropic substances under the NDPS Act cannot be prescribed through telemedicine at all, and the platform refuses them. List B medicines are for follow-up consultations. In a first consultation, medicines beyond over-the-counter require video.
Fees, collection and settlement
The consultation fee is set by the hub for each of its specialists, and the patient pays that fee and nothing more. Our commercial arrangement is with mebs; it is never charged to the patient or added to any bill.
The fee is collected online through our payment gateway into the platform's account, not the hospital's. The hospital's share is then settled to its bank account on the agreed cycle. Until it is settled, that money is held on the hospital's behalf and is shown as owed in the platform's ledger. A centre may also record a payment taken at its own counter, in which case no money passes through us at all.
A receipt is issued to the patient for every consultation, as the Telemedicine Practice Guidelines require.
Availability
We aim to keep the service running but do not guarantee uninterrupted availability. Video quality depends on the connection at both ends.
Liability
To the extent the law allows, we are not liable for clinical outcomes, for a practitioner's acts or omissions, or for indirect or consequential loss. Our total liability in any twelve-month period is limited to the platform charges received for your hospital in that period.
Suspension
We may suspend an account that is used unlawfully, that endangers patients, or that lists a practitioner who is not properly registered.
Governing law
These terms are governed by the laws of India, with courts at [city] having exclusive jurisdiction.
What you are paying for
The fee is for a teleconsultation with a registered medical practitioner: the specialist reads the workup sent by the centre, consults the patient live, and issues a prescription. It is charged at the same rate as an in-person consultation at that hospital, and the amount is shown before payment.
Cancelling before the consultation
A consultation can be cancelled at any point before the specialist joins. Tell the centre that raised it. A consultation cancelled before the specialist joins is refunded in full.
When a refund is due
- The specialist did not join, or the consultation could not take place — full refund.
- The consultation was cut short by a technical failure on our side and could not be resumed — full refund, or the consultation is rescheduled at no further charge, whichever the patient prefers.
- The patient was charged twice for the same consultation — the duplicate is refunded in full.
- The specialist declined the consultation and referred the patient for in-person care without prescribing — full refund.
When a refund is not due
Once the specialist has consulted the patient and issued a prescription, the service has been delivered and the fee is not refundable — the same as walking out of a doctor's room. A refund is also not due because the patient disagrees with the diagnosis, or did not get the prescription they expected. Those are clinical matters; raise them with the hospital, and with the State Medical Council if you wish.
Money paid for investigations at the centre or for medicines at a pharmacy is nothing to do with us — those are the centre's and the pharmacy's own charges.
How to ask for one
Ask the centre that raised the consultation, or write to tele@mebsmedeq.com with the patient's name, the date, and the payment reference on the receipt.
How long it takes
We decide within [3 working days]. An approved refund is sent back to the same card, UPI handle or account it came from — we cannot send it anywhere else — and the bank typically credits it within [5–7 working days]. A payment taken at the centre's own counter is refunded by that centre directly.
Chargebacks
If a payment is disputed with the bank, we will provide the consultation record, the consent and the prescription as evidence that the service was delivered.
Grievance officer
As required by the Information Technology Act, 2000 and the DPDP Act, 2023:
[Name]
Grievance Officer, TeleConnect
[postal address]
grievance@medeq.in · [phone]
Hours: [Mon–Sat, 10:00–18:00 IST]
We acknowledge a complaint within [48 hours] and resolve it within [30 days].
A clinical complaint
A complaint about a doctor's conduct or clinical decision belongs with the hospital that listed them, and with the State Medical Council the doctor is registered with. Tell us too and we will pass it on and help you reach them, but we cannot adjudicate clinical matters.
Data protection
If a complaint about your personal data is not resolved to your satisfaction, you may approach the Data Protection Board of India.
mebs×medeqTeleConnect
Hub & spoke teleconsultation
Welcome back
Hospitals sign in with email. Doctors sign in with their login ID.
Hub
Spoke
Doctor
Admin
Forgot your password?
New hospital? Register here
← Back to home
mebs×medeqTeleConnect
Super-specialty hospitals
Register your super-specialty hospital
Two minutes, and your consultants can start taking referrals from the centres around you.
This form is for super-specialty hospitals only — the ones that provide the specialists.
Are you a peripheral centre? You do not register here. The super-specialty hospital you work with adds you from its console and emails you a login. Ask them for it, then sign in on this same site.
Are you a doctor? Your hospital adds you and emails your login ID.
Are you a peripheral centre? You do not register here. The super-specialty hospital you work with adds you from its console and emails you a login. Ask them for it, then sign in on this same site.
Are you a doctor? Your hospital adds you and emails your login ID.
Creating an account accepts the terms of use,
the privacy policy and the
refund policy.
Already registered? Sign in
Super-specialty hub
—
Consulting now
Your specialists,
Your specialists,
live for every spoke.
A peripheral centre finishes the workup, your doctor joins the call, and the prescription lands back the same minute.
0
Your doctors
0
Incoming consults
Incoming teleconsults
Live queueNo incoming consults yet.
★ No travel for the patient ★ Workup arrives before the call ★ Prescription in minutes ★ Every consult on record ★ No travel for the patient ★ Workup arrives before the call ★ Prescription in minutes ★ Every consult on record
विशेषज्ञ अब आपके अपने अस्पताल में ★ मरीज़ को कहीं जाना नहीं ★ पर्चा उसी समय ★ विशेषज्ञ अब आपके अपने अस्पताल में ★ मरीज़ को कहीं जाना नहीं ★ पर्चा उसी समय ★
Your doctors
PanelNo doctors added yet.
Add a doctor
Optional — leave it blank if they have not done the course yet. TPG 2020 §2 expects every RMP practising telemedicine to complete it, so the doctor is flagged Course pending on your panel until you fill this in.
Contact & verification
A one-time code is emailed to the doctor. They read it out, or forward it, and you enter it here.
Sitting hours
Tick the days this doctor sits and set the times. A centre sees this before it sends you a patient. Leave it blank if they take consults on call.
Your peripheral centres
0The centres that refer patients to you. A centre only ever sees your doctors, and you decide who is on the network.
No centres added yet.
Add a peripheral centre
Centres do not sign themselves up. You add them here and hand over the login — they sign in on the same page as everyone else.
Contact & verification
Identity document
Kept against this centre's record for your own KYC. Only your hospital and the platform admin can open it — never another centre.
A one-time code is emailed to the centre. Enter it here to confirm the address.
Doctor logins & access
Every doctor gets a login ID and password automatically when you add them. The password is only ever displayed once, on the card that appears after you add them — if it was missed or lost, press Reset login here to set a new one. The ID does not change.
Add doctors first, then set up their logins here.
Your hospital profile
HubThis is what your peripheral centres and their patients see, and what prints on the letterhead of every prescription your doctors write.
Account
Consultation history
No consultations yet.
Analytics
0
Consultations
0
Completed
0
Doctors
Pick a range and tap Run.
Revenue
₹0
Hospital collection · total
₹0
Consultant fees
₹0
Net retained
Pick a range and tap Run.
Platform admin
TeleConnect control
Settlement with mebs
Our share is not charged to the patient and is invisible to every hospital account. It accrues here, per completed consultation, and is invoiced to mebs.
₹0
Payable by mebs
0
Billable consults
0
Hubs live
0
Spokes live
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Owed to hospitals
Fees paid through the gateway land in our account, so every one of them is money we hold for a hospital until we pay it across. Payments a centre took at its own counter never reached us and are not counted here.
₹0
Still owed
₹0
Collected by us
₹0
Paid out
0
Hospitals awaiting payment
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Hospitals on the network
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Consult register — all hubs
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Specialist desk
Doctor
Online
0
In queue
0
Completed
Incoming consults
LiveNo incoming consults right now.
Investigations & report review
0Nothing to review.
My past consultations
No past consultations.
My analytics
0
Consultations
0
Completed
₹0
My consultant fees
Pick a range and tap Run.
Peripheral spoke · specialist referrals
—
0
Linked hub
0
Available doctors
0
Consultations
Specialist directory
Loading specialists…
Reports & approvals
0When a specialist advises tests, the patient stays here until you upload the reports and the doctor approves the final prescription.
Nothing waiting on you.
Consultation history
No consultations yet.
Peripheral centre · pre-consult workup
New consultation
1
Tap to select
Clinical history
Taken at the peripheral centre before the specialist joins — mostly tap-to-select.
Patient
Chief complaint
Past medical history
Allergies
Family history
Personal history
General examination
Tap only what is present; anything not tapped is recorded as normal or absent.
Vitals
Systemic examination
Provisional impression
2
Choose a specialist
No specialists available yet.
3
Consent & consultation type
Teleconsultation consent — terms
4
Not paid
Payment
The consultation fee is collected online, before the consultation starts. The specialist is only queued once payment is confirmed.
| Consultation fee | ₹0 |
| Amount payable | ₹0 |
or, if the patient has already paid at the counter
Take the payment on the hub's online gateway / UPI, then enter the reference here to confirm it.
Live teleconsultation
Consultation
Video · Tencent RTC
History & examination
Reports & imaging
No reports attached.
Consultation record
This consult: video · first consultation.
Emergency? Telemedicine is for first aid, counselling and referral only — advise in-person care immediately and record the advice. Schedule X and NDPS medicines cannot be prescribed here at all.
Emergency? Telemedicine is for first aid, counselling and referral only — advise in-person care immediately and record the advice. Schedule X and NDPS medicines cannot be prescribed here at all.
Tap Speak to dictate — the text is added into the box above, where you can edit it.
Optional — on a tablet, write the prescription by hand with a pen. It is saved and printed on the prescription along with the typed medicines.
✍️
Your signature and registration details are applied to the prescription when you finish. Nothing is signed until then.